At eCIFM, we don’t just support your applications—we become an extension of your team. Our expertise sets us apart, but it’s our deep commitment to client success that makes the real difference. With dedicated experts to provide consultations, training, and support, you’re not just getting managed services – you’re getting a strategic partner invested in your long-term success. 

• Personalized Service Management: Weekly Ticket Status Reviews with a Managed Services Manager and Monthly Service Reviews with a Client Success Manager, focused on building trust and addressing client-specific needs. 

• Consistent Delivery Methodology: Utilization of the same proven methodology and tools used for project-based enhancements to ensure consistency and quality. 

• Experienced IWMS/CPIP Resources: Support provided by consultants who actively configure and deploy TRIRIGA, ServiceNow, Archibus, Eptura solutions, ensuring practical, hands-on expertise. 

• Flexible Use of Hours: Ability to utilize a bank of hours based on your priorities and timing needs. 

• Access to Subject Matter Experts: Direct access to IWMS experts to help maximize your technology investment, support roadmap planning, and leverage eCIFM reusable components. 

• Feature Demonstrations & Sandbox Access: Facilitated demonstrations of new features and functionality, along with access to a sandbox environment for evaluation and testing. 

• Flexible Use of Hours: Ability to utilize the bank of hours based on your priorities and timing needs. 

• Upgrade Consultation: Technical analysis, recommendations, and effort estimates provided by Senior Engineering staff to support upgrade planning and execution.