All managed service providers are not created equal.  While skills and expertise definitely help us stand apart, it’s our commitment to our clients that gives us the checkered flag.

• • Our clients have long tenured dedicated application consultants and developers to their account.
  • By developing a deep knowledge of our clients’ configurations our tenured staff builds relationship and gain trust of clients
  • We schedule weekly/biweekly status calls with a support manager.
  • Continued conversations with clients allow us to support their long-term planning for new functionality, enhancements need analysis or application upgrades.
  • eCIFM long tenured resources support our clients “new resources” as we provide knowledge transfer.
  • We provide custom tailored training, consulting services.
  • Managed Services provides seamless continuity between implementation project delivery and PROD support.
  • Access to the same deep knowledge pool of implementation resources.
  • 30 min full stack emergency incident response with representation from application consultant, application development, Database & Infrastructure.